How to Protect Your Membership Site

The #1 Contract You Need

With online businesses growing left and right these days, there is no doubt you have seen membership sites popping up - and with good reason!

It’s a great way to serve your ideal clients, create evergreen content, and have a more predictable stream of income with monthly recurring revenue (MRR) - and THAT can be a game changer when the world gets unpredictable!  

But something to keep in mind is that membership sites are different from 1:1 services or group programs/courses and therefore need their own contract.  


Your Terms and Conditions (or Terms of Purchase) for your website or other group programs won’t necessarily translate to your membership site. 

Because of how membership sites function there are additional issues to consider: like how renewals and refunds work, permissible use of the site, and protection of your intellectual property. Having an in-person meetup for your members? That opens a whole different can of worms and needs to be taken into account.

Just remember that your new little baby needs its own TLC to make sure it (and that stream of revenue it’s creating for you) is protected!

what's included in membership terms of purchase: payment terms, refund policy, what's included in program, protection of content, disclaimers, dispute resolution

Here’s what you need to think about for your Membership Site Terms of Purchase...

✔️  Payment terms - having monthly charges, automatic renewals, and payments made at different times requires some special language. Make sure your Terms spell out how (and when) everything is charged.

✔️  Refund policy - when can members cancel? What type of refund policy do you have? Do they have to join for a certain amount of time before they can cancel?

✔️  What’s included - from A to Z you want to spell out the benefits.  You, of course, have the flexibility to revise this as you wish, but it’s good practice to have the minimum (eg, access to weekly modules, monthly phone call, etc.) included in your terms.

✔️ Protection of your content - important! No doubt you are creating some solid videos, PDFs, tools and resources - you need to make sure you have the right language to protect your IP.

Note: if you are a web designer or doing branding, etc. - some of what you create may require you issuing a limited license to your members.

✔️ Disclaimers - the *oh so important* piece of any legal agreement - this protects you, your income, and your biz.

✔️ Dispute resolution - what happens if a member gets pissed and wants to bring a legal action against you?

Your membership site can be the cornerstone of an awesome business so make sure you have the right structures, including a proper contract, from the beginning!

Does your membership site have the right Terms?  If not, head over HERE to grab yours today and be all set! 


Sarah Kornblet Waldbuesser - Attorney for Coaches & Online Business Owners

Sarah Kornblet Waldbuesser, Esq.
Attorney for Coaches & Online Business Owners

After several years at a law firm and a few career jumps, she ended up falling in love with online business and loves helping entrepreneurs achieve their dreams in a smart and protected way. She is also an adventurer, traveler, and food and wine lover. When not at her computer, she loves hanging with her family, having wine with friends, flying around the globe and connecting with other online business owners.

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